Paying your invoice just got easier!
We are pleased to introduce the option to pay your bill online through Wells Fargo secure portal for our U.S. Customers.
Currently online bill pay is only available for US customers. An option for our Canadian customers to pay online will be available soon.
Free, easy, and secure, Arctic Glacier’s online E Bill portal uses a secure Wells Fargo platform to process payments. From the portal, customers can view current invoices, set up a one time or recurring payment, review past invoices and even pay invoices for multiple accounts in one place.
Please see our quick reference guide and FAQ to enroll in our online bill pay option.
For Additional Questions
Email Us! customerservice@arcticglacier.com
Call Us! 1-800-562-1990
Reference Guide and FAQ
Enrolling in Arctic Glacier E-Bill Pay
1. Begin by entering the following URL into a browser https://www.e-billexpress.com/ebpp/AG/
2. Click ‘Enroll’.
3. Enter information in required. Click ‘Validate’.
4. Enter Phone, Email Address and Address if required and click ‘Continue to Login & Password’.
5. Choose Login ID, Password, select security image and label. Select security questions and fill in answers. Click ‘Continue to Terms of Service’.
6. Check Terms of Service box and click ‘Continue to Payment Accounts’.
7. Select Default Payment Method tab and enter Payment Account information, check the I Agree box, if applicable. Click ‘Finish Enrollment’.
8. Check your email account and open the email just sent to you. Click on the ‘Activate’ button or hyperlink. NOTE: Your access is not activated until you click on the ‘Activate’ button and you will not be able to make payments
Logging into E-Bill Express
1. After you activate, you may log in to pay your bill.
2. Enter your Login ID and Password in the designated fields. Click’ Login’.
Pay My Bills
1. On the Home page, click ‘Pay My Bills’ hyperlink on the top of the screen to pay certain bills.
2. Click the check box in the beginning of each row to select the bill you want to pay, enter or change the Payment Amount, if applicable, select the Payment Method on the right-hand side of the screen, select the payment date. Click ‘Continue to Payment’.
3. Confirm payment information and, if applicable, check the box “By Checking this box…” agreeing to the Terms and Conditions. Click ‘Make Payment’.
4. The confirmation page will display. Click ‘Return to Pay My Bills’ or ‘Log Out’
5. Note: To pay all open bills at once, click ‘Continue to Payment’ on the ‘Home’ page
Forgot Login ID
1. On the Welcome page, click ‘Forgot Your Login ID’ in the Login column.
2. Enter your account number and email address used during enrollment and click ‘Send’
3. An email will be sent to your email address with your login ID.
Forgot Password
1. On the Welcome page, click ‘Password Help?’
2. Enter your Login ID and email address used during enrollment and click ‘Send My Password’.
3. An email containing a link to reset the password is sent to the user
4. Follow the prompts to enter a new password
Locked Out
1. The password is case sensitive. If you enter your password incorrectly three times, the system will lock you out.
2. Click on ‘Contact Us’ on the bottom of the screen for contact information and ask your biller to unlock you. You do not have to change your password unless you cannot remember it.
Automatic Payment did not Initiate
1. A recurring payment will delete permanently if one of the following applies:
• Automatic Payment expired per initial setup
• User un-enrolled
• Biller placed a ‘Stop’ on the account
• Biller deleted the Automatic Payment