Download the App Today!
Convenient, quick and super easy, order our premium ice products, manage your account and ensure you are always fully stocked directly from your phone!
Download the free app to:
• Quickly place an order for delivery to one or multiple locations
• Request maintenance for your equipment
• Get help with orders, billing or the app
• Ask questions and provide feedback
• Receive notifications and keep track of orders or cases
Click here to contact us for questions or support.
Mobile FAQ’S
OVERVIEW
How do I get the Arctic Glacier Mobile App?
The Arctic Glacier Mobile Application is available for download in the Apple App Store & the Google Play Store. Simply search for “Arctic Glacier” and download the application to begin.
What does the Arctic Glacier Mobile App do?
Open the app and login to your account to quickly build your order for one or multiple locations, track your deliveries, facilitate equipment maintenance, and troubleshoot any issues.
LOGGING IN
Where do I find my Account Number?
Your Account Number can be found on your most recent order invoice.
Where do I find my Account Identifier?
Your account identifier can be obtained by emailing app_support@arcticglacier.com or calling into our Customer Support Center at US: 1 (800) 562-1990 CAN: (888) 736-4423.
IN APP FUNCTIONALITY
I am out/low on ice, how do I order?
Once logged into the Arctic Glacier App, from the home menu tap on “Order Ice”, review the order minimum, and tap the checkbox to agree then tap “Yes” to order. A loading wheel will appear and then you will be presented with your order confirmation.
How do I track my orders?
From the Home Menu, tap Track Orders to see all orders the current orders for your location. In the blue box to the right of the order is the order status. The possible order status’ can be “Created” or “Scheduled”, “Routed”, & “Delivered”.
What do the Order Tracking status’ mean?
A new order will either be given a status of “Created” or “Scheduled”, orders initiated by our customers are “Created” orders and orders initiated by Arctic Glacier are “Scheduled” orders. Once a new order is placed it will then be planned on a route for delivery, this is the “Routed” status. Finally, once an order has been serviced to the location it will be updated to “Delivered”.
Something is wrong with my Merchandiser, how do I order service?
From the home menu, tap “Need Help?” and then choose “Equipment” from the help menu. Select a contact for the issue & add a description. Then tap “Submit” on the bottom of the page.
How do I add myself as a contact?
From the bottom navigation menu, tap the profile menu on the right. Scroll all the way to the bottom of the page and tap “Add New Contact”. Fill out the form presented and then select “Save Changes” on the bottom.
How do I log into multiple locations from a single device?
Once you are logged into the first location, on the bottom navigation menu, tap the profile menu on the right. In the Account Information section tap “Add Account” & enter in the Account Number & Account Identifier, then tap “Login”.
How do I switch between multiple accounts?
From the bottom navigation menu, tap the profile menu on the right. On top, select the dropdown under “Location Selection” and choose which account you would like to see. Tap that location and you will be brought to the home page for that account.
