Paying your invoice just got easier!
Arctic Glacier — Reddy Ice Transition
Bill Pay Update:
Please Select Your State
As part of our transition to Reddy Ice, we are updating our billing and payment systems to better serve you. Because this transition is happening in phases by location, your payment process may vary depending on your state.
Select Your State to Continue
Please select your state below to ensure you are directed to the correct payment system.
✅
New HighRadius Payment System Wave 1
Your state has transitioned to our new payment platform. You must create a new account to pay any new invoices – your previous eBill account will only accept payment for any outstanding invoices dated prior to the transition.
🔵
eBill Portal — Your State Has Not Yet Transitioned
Continue managing your account and paying invoices through the existing eBill portal.
⚠️ Important Payment Information
- • Your state has recently transitioned — you are required to set up a new payment account.
- • Existing login credentials will not work in the new system.
- • If you have outstanding invoices prior to your transition date, you must complete payment in the previous eBill system.
- • Please refer to your invoice or customer letter for more details.
- • Your Account Number remains the same as your Arctic Glacier Account Number.
- • View the Customer FAQs below to learn more about managing both payment systems during your transition.
Enroll Now — New Payment System Powered by HighRadius
Welcome to the New Payment System
You are accessing our new payment platform powered by HighRadius. Please create your account below to get started.
⚠ You must create a new account to make payments.
Your previous eBill login credentials will not work in this system.
Your previous eBill login credentials will not work in this system.
How to Get Started
- 1Click “Create Your New Account” above or visit reddyicepayments.highradius.com
- 2Register using your customer and invoice details.
- 3Set up your payment preferences (Credit Card, Debit Card, or Bank Account).
- 4Begin managing and paying invoices online.
Register via QR Code
Scan to register
Or visit: reddyicepayments.highradius.com
Once registered, you will have access to:
- ✓Conveniently view and download your invoices
- ✓Make payments using Credit Card / Debit Card / Bank account
- ✓Set up recurring auto payments
- ✓View account history & print statements
Portal questions: paymentportal@reddyice.com
Electronic Payment Details
🏦 ACH Electronic Payments via Bank
Account Name
Reddy Ice LLC Cash Concentration
Checking Account #
635943483
ACH Routing / ABA
111000614
ACH Format
Excel / Text
Bank
JP Morgan Chase Bank, N.A.
New York, NY 10017
🌐 Wire Transfers
Account Name
Reddy Ice LLC Cash Concentration
Checking Account #
635943483
Routing / ABA
021000021
SWIFT Code
CHASUS33
Bank
JP Morgan Chase Bank, N.A.
New York, NY 10017
⚠️ Remittance Required: Please email your Remittance Details to arcashapps@reddyice.com with every electronic or wire payment.
Check & Mail Payments
📬 Standard Mail
Reddy Ice LLCP.O. Box 730505
Dallas, TX 75373-0505
📦 Overnight / Courier
JPMorgan Chase (TX1-0029)Attn: REDDY ICE LLC 730505
14800 Frye Rd, 2nd Floor
Ft Worth, TX 76155
📋 Customer FAQs — Transition & New Payment System
Transition Overview
Reddy Ice is the leading manufacturer and distributor of packaged ice, serving customers across North America with a focus on reliability, safety, and service.
Your account is migrating to Reddy Ice’s financial systems. This change only impacts billing and payment processing.
No. We are committed to ensuring a seamless transition with no disruption to your service.
No. You can continue placing orders the same way you do today.
Our priority is to maintain the reliable service you expect. There may be minor adjustments based on new data (weather, POS, etc.). We do not anticipate meaningful changes to most delivery schedules.
No. All equipment service and maintenance requests will continue as usual.
No. Customer Service contacts will remain unchanged.
Yes. You should continue using the Arctic Glacier Mobile App.
No. Your Account Number will remain the same.
No. Product UPCs will remain the same.
Billing & Payments
Yes. Please update your records with Reddy Ice’s remittance and payment details, effective on the date provided in your customer letter.
We accept ACH/bank transfers, credit or debit card payments (via the online portal), and check payments.
Payments will be applied based on the invoice date. Invoices issued before your transition date should be paid through the Arctic Glacier eBill portal; invoices issued after your transition date should be paid through the Reddy Ice HighRadius portal. You may need access to both systems simultaneously during the overlap period — keep your Arctic Glacier eBill account active until all pre-transition invoices are settled.
Yes. Please email remittance information to arcashapps@reddyice.com to ensure proper application of your payment.
For invoice-related inquiries, please email arinvoices@reddyice.com.
All outstanding invoices dated before your state’s transition date must still be paid through the Arctic Glacier eBill portal using your existing login credentials. Invoices dated after your transition date should be paid through the new Reddy Ice HighRadius portal. You may need access to both systems simultaneously if you have a mix of pre- and post-transition invoices — do not cancel your Arctic Glacier eBill account until all outstanding pre-transition invoices have been paid.
Yes — do not close your Arctic Glacier eBill account immediately after your state transitions. Any invoices dated before your transition date must still be paid through the Arctic Glacier eBill portal using your existing login credentials. You may need access to both the Arctic Glacier eBill portal and the Reddy Ice HighRadius portal simultaneously during the overlap period. Once all pre-transition invoices have been fully paid, you can discontinue use of the eBill portal.
Yes. Please sign up for Reddy Ice’s HighRadius platform and enroll in the Autopay option for all future invoices. Keep in mind that any outstanding invoices dated before your transition date still need to be paid through the Arctic Glacier eBill portal — your new HighRadius autopay will only apply to invoices issued after your transition date.
Online Account Management
Yes. You can register for our secure client portal at reddyicepayments.highradius.com.
- View and download invoices
- Make payments
- Set up automatic payments
- View account history
- Print statements
No, registration is free.
Please email paymentportal@reddyice.com for assistance.
Tax Exemption
Please submit your tax exemption certificate to taxes@reddyice.com or fax it to 844.660.5870.
If a valid certificate is not received within 60 days, your purchases may be subject to sales tax.
Please contact taxes@reddyice.com or call 214.272.4189.
Payments by Mail
Standard Mail:
Reddy Ice LLC
P.O. Box 730505
Dallas, TX 75373-0505
Reddy Ice LLC
P.O. Box 730505
Dallas, TX 75373-0505
Overnight / Courier:
JPMorgan Chase (TX1-0029)
Attn: REDDY ICE LLC 730505
14800 Frye Rd, 2nd Floor
Fort Worth, TX 76155
Insurance & Other
Please submit your request to Jazmine Mendez at jazmine.mendez@reddyice.com.
Yes, a copy of the W9 is included with your customer letter mailer, or you can contact Customer Service at 800.562.1990 (US) or 888.736.4423 (CAN).
Support & Assistance
Our Customer Service Team is available at 800.562.1990 or reach out to your Arctic Glacier account rep.
Please email arinvoices@reddyice.com.
HighRadius Portal Support
Need help setting up your new account?
Invoice & AR Questions
For all accounts receivable and invoice inquiries.
Looking for more details? View Press Release →
⚠️ Important Payment Information
- • When your state transitions in a future wave, you will be required to set up a new payment account.
- • View the FAQs below to learn more about what to expect as your account transitions from Arctic Glacier to Reddy Ice.
Do Not Have an eBill Portal Account?
Paying Your Invoice Just Got Easier!
Free, easy, and secure — Arctic Glacier’s online eBill portal uses a secure Wells Fargo platform to process payments. Account setup takes less than 10 minutes. You will need your account number, zip code, and either your checking account information or a major credit card.
We accept Visa, MasterCard, or Discover. *Wells Fargo credit card processing fees will apply.
Steps to Enroll in AutoPay
- 1Visit https://www.e-billexpress.com/ebpp/AG in your browser.
- 2Click ‘Enroll’.
- 3Enter information in required fields as prompted. Click ‘Validate’.
- 4Enter Phone, Email Address, and Address if required. Click ‘Continue to Login & Password’.
- 5Choose Login ID, Password, security image, and security questions. Click ‘Continue to Terms of Service’.
- 6Review Terms of Service, check the box, and click ‘Continue to Payment Accounts’.
- 7Select ‘Default Payment Method’ and enter Payment Account information. Click ‘Finish Enrollment’.
- 8Check your email and click ‘Activate’. If paying by ACH, also click ‘Recurring Payment’ and select “on due date.”
📋 eBill Pay & Transition FAQs
Transition Overview
Reddy Ice is the leading manufacturer and distributor of packaged ice, serving customers across North America with a focus on reliability, safety, and service.
Your account will be migrating to Reddy Ice’s financial systems. This change will only impact billing and payment processing when your state transitions.
No. We are committed to ensuring a seamless transition with no disruption to your service.
No. You can continue placing orders the same way you do today.
No. Your Account Number will remain the same.
Yes. You should continue using the Arctic Glacier Mobile App.
No. Customer Service contacts will remain unchanged.
Billing & Payments (Current System)
Once enrolled in AutoPay, payments for products or services are processed one business day after delivery. A receipt will be automatically emailed to you. For questions, call 1-800-285-4719.
ACH Debit (no fee) or credit card (3.1% processing fee). Accepted cards: Visa, MasterCard, and Discover.
COD customers can no longer pay by driver check. E-check through the Wells Fargo portal is available. Credit account customers may still mail payments to: PO Box 856530, Minneapolis MN 55485.
All COD customers — whether they currently pay by cash, check, or credit card — are being transitioned to our AutoPay system using the dedicated Wells Fargo eBill portal.
Yes! Within the app, look for the option to pay your bills online. You will be directed to Arctic Glacier AutoPay enrollment via the Wells Fargo eBill portal. For assistance, call 1-800-285-4719.
Preparing for Your Transition
We will notify you before your state’s go-live date with all the details you need to set up your new account. Watch for communication from your Arctic Glacier representative or customer letter.
No action is required right now. When your state transitions, you will need to register for a new account at reddyicepayments.highradius.com. Your Account Number will remain the same. Important: keep your existing Arctic Glacier eBill account active — any invoices dated before your transition date will still need to be paid there, so you may need access to both systems during the overlap period.
No — your Arctic Glacier eBill credentials will not work in the new Reddy Ice HighRadius portal. You will need to create a new account. However, keep your eBill account accessible: any invoices dated before your transition date must still be paid through the Arctic Glacier eBill system. You may need to use both portals at the same time until all pre-transition invoices are cleared.
You will need access to both systems during the transition period. Invoices dated before your transition date must be paid through the Arctic Glacier eBill portal using your existing login. Invoices dated after your transition date should be paid through the Reddy Ice HighRadius portal. Do not close your eBill account until all pre-transition invoices have been fully paid.
Tax Exemption
Please submit your tax exemption certificate to taxes@reddyice.com or fax it to 844.660.5870.
If a valid certificate is not received within 60 days, your purchases may be subject to sales tax.
Support & Assistance
Our Customer Service Team is available at 800.562.1990 or reach out to your Arctic Glacier account rep.
Please email arinvoices@reddyice.com.
Customer Service
For questions about your account or this transition.
Looking for more details? View Press Release →
