Paying your invoice just got easier!
Arctic Glacier — Reddy Ice Transition
Bill Pay Update:
Please Select Your Province
As part of our transition to Reddy Ice, we are updating our billing and payment systems to better serve you. Because this transition is happening in phases by location, your payment process may vary depending on your province.
Select Your Province to Continue
Please select your province below to ensure you are directed to the correct payment system.
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New HighRadius Payment System Wave 1
Your province has transitioned to our new payment platform. You must create a new account to pay any new invoices – your previous BillTrust account will only accept payment for any outstanding invoices dated prior to the transition.
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BillTrust Portal — Your Province Has Not Yet Transitioned
Continue managing your account and paying invoices through the existing BillTrust portal.
⚠️ Important Payment Information
- • Your province has recently transitioned — you are required to set up a new payment account.
- • Existing login credentials will not work in the new system.
- • If you have outstanding invoices prior to your transition date, you must complete payment in the previous BillTrust system.
- • Please refer to your invoice or customer letter for more details.
- • Your Account Number remains the same as your Arctic Glacier Account Number.
- • View the Customer FAQs below to learn more about managing both payment systems during your transition.
Enroll Now — New Payment System Powered by HighRadius
Welcome to the New Payment System
You are accessing our new payment platform powered by HighRadius. Please create your account below to get started.
⚠ You must create a new account to make payments.
Your previous BillTrust login credentials will not work in this system.
Your previous BillTrust login credentials will not work in this system.
How to Get Started
- 1Click “Create Your New Account” above or visit reddyicepayments.highradius.com
- 2Register using your customer and invoice details.
- 3Set up your payment preferences (Credit Card, Debit Card, or Bank Account).
- 4Begin managing and paying invoices online.
Register via QR Code
Scan to register
Or visit: reddyicepayments.highradius.com
Once registered, you will have access to:
- ✓Conveniently view and download your invoices
- ✓Make payments using Credit Card / Debit Card / Bank account
- ✓Set up recurring auto payments
- ✓View account history & print statements
Portal questions: paymentportal@reddyice.com
Cheque & Mail Payments
📬 Standard Mail
ARCTIC GLACIER CANADA INC.C/O LOCKBOX W00991C
PO BOX 984
WINNIPEG MB R3C 2V2
📋 Customer FAQs — Transition & New Payment System
Transition Overview
Reddy Ice is the leading manufacturer and distributor of packaged ice, serving customers across North America with a focus on reliability, safety, and service.
No, the entity name will remain Arctic Glacier Canada, Inc.
No, you can continue using the existing COI issued to you. If you need assistance, please contact COITracking@reddyice.com.
Your account is moving to Reddy Ice’s financial systems. This change only affects billing and payment processing.
No. We are committed to ensuring a seamless transition with no disruption to your service.
No. You can continue placing orders the same way you do today.
Our priority is to maintain the reliable service you expect. There may be minor adjustments based on new data that we receive, such as weather and POS information. We do not anticipate meaningful changes to most delivery schedules.
No. All equipment service and maintenance requests will continue as usual.
No. Customer Service contacts will remain unchanged.
Yes. You should continue using the Arctic Glacier Mobile App.
No. Your Account Number will not change.
No. Product UPCs will remain the same.
Billing & Payments
Yes. Please update your records with Reddy Ice’s remittance and payment details effective on the date provided in your customer letter.
We accept EFT/bank transfers, credit or debit card payments via the online portal, and cheque payments.
Payments should be sent using the updated remittance details provided in your customer letter.
Payments will be applied based on the invoice date. Please ensure payments for invoices issued before your transition date are sent to Arctic Glacier, and invoices issued after the transition date are paid to Reddy Ice.
Yes. Please email remittance information to arcashapps@reddyice.com to ensure proper application of your payment.
For invoice-related inquiries, please email arinvoices@reddyice.com.
Online Account Management
Yes. You can register for our secure customer portal at: https://reddyicepayments.highradius.com or scan the QR code below:
- View and download invoices
- Make payments
- Set up automatic payments
- View account history
- Print statements
No, registration is free.
Yes. Please sign up for Reddy Ice’s High Radius platform and enrol in the Autopay option to continue using this payment option.
All outstanding invoices issued before the date communicated in your customer letter should still be paid through Arctic Glacier’s Bill Pay portal.
Please email paymentportal@reddyice.com for assistance.
Payments by Mail
Standard Mail:
ARCTIC GLACIER CANADA INC.
C/O LOCKBOX W00991C
PO BOX 984
WINNIPEG MB R3C 2V2
ARCTIC GLACIER CANADA INC.
C/O LOCKBOX W00991C
PO BOX 984
WINNIPEG MB R3C 2V2
Support & Assistance
Our Customer Service Team is available at 888.736.4423, or you can contact your Arctic Glacier account representative.
Please email arinvoices@reddyice.com.
HighRadius Portal Support
Need help setting up your new account?
Invoice & AR Questions
For all accounts receivable and invoice inquiries.
Looking for more details? View Press Release →
⚠️ Important Payment Information
- • When your province transitions in a future wave, you will be required to set up a new payment account.
- • View the FAQs below to learn more about what to expect as your account transitions from Arctic Glacier to Reddy Ice.
Do Not Have a BillTrust Portal Account?
A Simple Way to Pay Your Bill
Free, easy, and secure — Arctic Glacier’s online BillTrust portal lets you view invoices, make a payment, and check balances, including from your mobile device. To register you will need an Arctic Glacier invoice or statement from the last three months.
We accept Visa, MasterCard, or Discover. *Credit card convenience fee may apply.
Pay My Bill Now →
Enroll Now →
Steps to Enroll in AutoPay
- 1Sign up: visit secure2.billtrust.com/ARCTICCA/ig/signup.
- 2Register: have an Arctic Glacier invoice or statement from the last three months ready. Need help? Call billing support at 1-888-221-3532.
- 3Enroll in AutoPay: log in to your new account, go to ‘Settings’ then ‘Payment Settings’, and enter your payment account information.
- 4Adjust AutoPay settings to the following and click ‘Save’: Auto-Payment: Enabled · Payment Account: select your account · Payment Date: Due Date.
📋 BillTrust Pay & Transition FAQs
Transition Overview
Reddy Ice is the leading manufacturer and distributor of packaged ice, serving customers across North America with a focus on reliability, safety, and service.
Your account will be migrating to Reddy Ice’s financial systems. This change will only impact billing and payment processing when your province transitions.
No. We are committed to ensuring a seamless transition with no disruption to your service.
No. You can continue placing orders the same way you do today.
No. Your Account Number will remain the same.
Yes. You should continue using the Arctic Glacier Mobile App.
No. Customer Service contacts will remain unchanged.
Billing & Payments (Current System)
Once enrolled in AutoPay, payments for products or services are processed one business day after delivery. A receipt will be automatically emailed to you. For questions, call our Customer Care Center at 1-888-221-3532.
ACH Debit using your chequing account information, or credit card (a credit card convenience fee may apply). Accepted cards: Visa, MasterCard, and Discover.
Customers without a credit account can no longer pay by giving their driver a cheque. E-cheque through the BillTrust portal is available. Credit account customers may still mail payments to: Arctic Glacier Canada Inc., C/O Lockbox W00991C, PO Box 984, Winnipeg, MB R3C 2V2.
All COD customers — whether they currently pay by cash, cheque, or credit card — are being transitioned to our AutoPay system using the dedicated BillTrust portal.
Yes! Within the app, look for the option to pay your bills online. You will be directed to Arctic Glacier AutoPay enrollment via the BillTrust portal. For assistance, call 1-888-221-3532.
Preparing for Your Transition
We will notify you before your province’s go-live date with all the details you need to set up your new account. Watch for communication from your Arctic Glacier representative or customer letter.
No action is required right now. When your province transitions, you will need to register for a new account at reddyicepayments.highradius.com. Your Account Number will remain the same. Important: keep your existing Arctic Glacier BillTrust account active — any invoices dated before your transition date will still need to be paid there, so you may need access to both systems during the overlap period.
No — your Arctic Glacier BillTrust credentials will not work in the new Reddy Ice HighRadius portal. You will need to create a new account. However, keep your BillTrust account accessible: any invoices dated before your transition date must still be paid through the Arctic Glacier BillTrust system. You may need to use both portals at the same time until all pre-transition invoices are cleared.
You will need access to both systems during the transition period. Invoices dated before your transition date must be paid through the Arctic Glacier BillTrust portal using your existing login. Invoices dated after your transition date should be paid through the Reddy Ice HighRadius portal. Do not close your BillTrust account until all pre-transition invoices have been fully paid.
Support & Assistance
Our Customer Service Team is available at 888.736.4423, or you can contact your Arctic Glacier account representative.
Please email arinvoices@reddyice.com.
Customer Service
For questions about your account or this transition.
Looking for more details? View Press Release →
