{"id":93580,"date":"2026-10-28T15:59:04","date_gmt":"2026-10-28T20:59:04","guid":{"rendered":"https:\/\/arcticglacier.com\/fr\/paiement-de-factures-canada\/"},"modified":"2026-10-28T15:59:04","modified_gmt":"2026-10-28T20:59:04","slug":"paiement-de-factures-canada","status":"publish","type":"page","link":"https:\/\/arcticglacier.com\/fr\/paiement-de-factures-canada\/","title":{"rendered":"Clients canadiens \u2013 Paiement des factures"},"content":{"rendered":"<p> <!--\n=================================================================\n  Arctic Glacier Bill Pay \u2014 CANADA (FR) province selector (Wave 10 \/ Wave 11) [DRAFT 102826]\n  Fonts: Urbanist (headings) + Inter (body) \u2014 theme fonts\n  No external font loads needed \u2014 theme already loads these\n=================================================================\n--><\/p>\n<p><!-- AG Bill Pay \u2014 Scoped style overrides --><\/p>\n<style>\n#ag-panel-new .ag-faq-answer,\n#ag-panel-old .ag-faq-answer {\n    display: none;\n    padding: 14px 16px !important;\n    font-family: Inter, Urbanist, sans-serif !important;\n    font-size: 14px !important;\n    border-top: 1.5px solid #dde3ec !important;\n    background: #f8fafc !important;\n    line-height: 1.65 !important;\n    color: #333333 !important;\n    height: auto !important;\n    min-height: 0 !important;\n    max-height: none !important;\n    overflow: visible !important;\n    box-sizing: border-box !important;\n}\n#ag-panel-new .ag-faq-answer *,\n#ag-panel-old .ag-faq-answer * {\n    color: #333333 !important;\n    height: auto !important;\n    max-height: none !important;\n    overflow: visible !important;\n    line-height: 1.65 !important;\n    font-size: 14px !important;\n}\n#ag-panel-new .ag-faq-answer a,\n#ag-panel-old .ag-faq-answer a {\n    color: #1b4f9c !important;\n}\n\/* Fix white-text buttons *\/\n#ag-panel-new a[style*=\"background:#3a9e5f\"],\n#ag-panel-new a[style*=\"background:#1b2d5b\"],\n#ag-panel-new a[style*=\"background:#1b4f9c\"],\n#ag-panel-old a[style*=\"background:#1b2d5b\"] {\n    color: #ffffff !important;\n}\n\/* Fix province selector *\/\n#ag-province-sel {\n    height: auto !important;\n    min-height: 44px !important;\n    -webkit-appearance: none !important;\n    appearance: none !important;\n    color: #222 !important;\n    background: #fff !important;\n}\n<\/style>\n<p><!-- HERO --><\/p>\n<div style=\"background:linear-gradient(135deg,#0f1f45 0%,#1b2d5b 45%,#1b4f9c 100%);color:#fff;text-align:center;padding:40px 32px 36px;margin:-10px -30px 0;border-radius:0;\">\n  <!-- Logos row --><\/p>\n<div style=\"display:flex;align-items:center;justify-content:center;gap:20px;margin-bottom:24px;flex-wrap:wrap;\">\n    <img decoding=\"async\" src=\"https:\/\/arcticglacier.com\/wp-content\/themes\/tp-theme-child\/assets\/img\/AG-logo_new.png\" alt=\"Arctic Glacier Premium Ice\" style=\"height:52px;width:auto;filter:brightness(0) invert(1);opacity:.92;\"><\/p>\n<div style=\"width:1px;height:40px;background:rgba(255,255,255,.3);flex-shrink:0;\"><\/div>\n<p>    <img src=\"https:\/\/arcticglacier.com\/wp-content\/uploads\/2026\/05\/reddyice_logo.png\" alt=\"Reddy Ice\" style=\"height:44px;width:auto;display:block;flex-shrink:0;\" loading=\"eager\" decoding=\"sync\" onerror=\"this.src=this.getAttribute('data-ri-b64')\">\n  <\/div>\n<p style=\"font-family:Urbanist,Inter,sans-serif;font-size:11px;font-weight:700;letter-spacing:3px;text-transform:uppercase;color:rgba(255,255,255,.6);margin:0 0 14px;\">Arctic Glacier &mdash; Transition vers Reddy Ice<\/p>\n<h2 style=\"font-family:Urbanist,Inter,sans-serif;font-size:34px;font-weight:800;color:#fff;line-height:1.15;margin:0 0 14px;text-transform:none;letter-spacing:-0.5px;\">Paiement des factures :<br \/>Veuillez s\u00e9lectionner votre province<\/h2>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:15px;color:rgba(255,255,255,.88);max-width:560px;margin:0 auto;line-height:1.7;\">Dans le cadre de notre transition vers Reddy Ice, nous mettons \u00e0 jour nos syst\u00e8mes de facturation et de paiement afin de mieux vous servir. Comme cette transition se fait par \u00e9tapes selon l\u2019emplacement, votre processus de paiement peut varier selon votre province.<\/p>\n<\/div>\n<p><!-- SELECTOR CARD --><\/p>\n<div id=\"ag-selector-top\" style=\"background:#fff;border:2px solid #1b2d5b;border-radius:12px;padding:32px;margin:20px 0 0;box-shadow:0 8px 32px rgba(27,45,91,.12);\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:16px;font-weight:800;color:#1b2d5b;text-transform:uppercase;letter-spacing:.8px;margin:0 0 6px;\">S\u00e9lectionnez votre province pour continuer<\/div>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#555;margin:0 0 20px;line-height:1.5;\">Veuillez s\u00e9lectionner votre province ci-dessous afin d\u2019\u00eatre dirig\u00e9 vers le bon syst\u00e8me de paiement.<\/p>\n<div style=\"display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap !important;\">\n<div style=\"flex:1;min-width:180px;\">\n      <label for=\"ag-province-sel\" style=\"display:block;font-family:Urbanist,Inter,sans-serif;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.6px;color:#1b2d5b;margin:0 0 6px;\">Votre province<\/label><br \/>\n      <select id=\"ag-province-sel\" onchange=\"agRoute()\" style=\"width:100%;padding:11px 14px;border:1.5px solid #d0d7e2 !important;border-radius:6px !important;font-family:Inter,Urbanist,sans-serif !important;font-size:15px !important;color:#222 !important;background:#fff !important;cursor:pointer;-webkit-appearance:none;appearance:none;height:auto !important;min-height:44px !important;box-sizing:border-box !important;\"><option value=\"\">\u2014 S\u00e9lectionnez votre province \u2014<\/option><option value=\"AB\">Alberta<\/option><option value=\"BC\">Colombie-Britannique<\/option><option value=\"MB\">Manitoba<\/option><option value=\"ON\">Ontario<\/option><option value=\"QC\">Qu\u00e9bec<\/option><\/select>\n    <\/div>\n<p>    <button onclick=\"agRoute()\" style=\"padding:12px 28px;background:#1b4f9c;color:#fff;border:none;border-radius:6px;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.5px;cursor:pointer;white-space:nowrap;flex-shrink:0;\">Continuer \u2192<\/button>\n  <\/div>\n<p>  <!-- Result: New System --><\/p>\n<div id=\"ag-r-new\" style=\"display:none;margin-top:18px;\">\n<div style=\"background:#f0fbf4;border:2px solid #3a9e5f;border-radius:8px;padding:18px 20px;display:flex;gap:14px;align-items:flex-start;\">\n<div style=\"font-size:24px;flex-shrink:0;margin-top:2px;\">\u2705<\/div>\n<div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:15px;font-weight:700;color:#246b3a;margin:0 0 4px;text-transform:none;\">Nouveau syst\u00e8me de paiement HighRadius <span id=\"ag-wave-chip\" style=\"display:inline-block;padding:2px 9px;border-radius:20px;background:#3a9e5f;color:#fff;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;margin-left:6px;vertical-align:middle;\">Vague 10<\/span><\/div>\n<p id=\"ag-new-msg\" style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#2e6040;line-height:1.55;margin:0;\">Votre province est pass\u00e9e \u00e0 notre nouvelle plateforme de paiement. Vous devez cr\u00e9er un nouveau compte pour payer toute nouvelle facture; votre ancien compte BillTrust n\u2019acceptera que les paiements des factures impay\u00e9es dat\u00e9es d\u2019avant la transition.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>  <!-- Result: Existing System --><\/p>\n<div id=\"ag-r-old\" style=\"display:none;margin-top:18px;\">\n<div style=\"background:#eef4fc;border:2px solid #1b2d5b;border-radius:8px;padding:18px 20px;display:flex;gap:14px;align-items:flex-start;flex-wrap:wrap;\">\n<div style=\"font-size:24px;flex-shrink:0;margin-top:2px;\">\ud83d\udd35<\/div>\n<div style=\"flex:1;min-width:200px;\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:15px;font-weight:700;color:#1b2d5b;margin:0 0 4px;text-transform:none;\">Portail BillTrust \u2014 Votre province n\u2019a pas encore effectu\u00e9 la transition<\/div>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#333;line-height:1.55;margin:0 0 12px;\" id=\"ag-old-msg\">Continuez \u00e0 g\u00e9rer votre compte et \u00e0 payer vos factures sur le portail BillTrust actuel.<\/p>\n<p>        <a href=\"https:\/\/secure2.billtrust.com\/ARCTICCA\/ig\/signin\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 24px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.4px;\">Payer maintenant \u2192<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><!-- FLOATING CONTACT BADGE --><\/p>\n<div style=\"position:fixed;top:875px;right:20px;z-index:999;text-align:center;\">\n  <a href=\"#\" onclick=\"window.location='mai'+'lto:'+'customerservice'+'@'+'arcticglacier.com';return false;\" style=\"display:flex;flex-direction:column;align-items:center;justify-content:center;width:72px;height:72px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:50%;box-shadow:0 4px 16px rgba(27,45,91,.35);font-family:Urbanist,Inter,sans-serif;font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;line-height:1.2;border:3px solid #fff;\"><br \/>\n    <span style=\"font-size:18px;margin-bottom:1px;\">\ud83d\udcac<\/span><br \/>\n    Nous<br \/>joindre<br \/>\n  <\/a>\n<\/div>\n<p><!-- \u2550\u2550\u2550 PANEL A: NEW HIGHRADIUS \u2550\u2550\u2550 --><\/p>\n<div id=\"ag-panel-new\" style=\"display:none;margin-top:40px;padding-top:4px;\">\n<p>  <!-- Important callout --><\/p>\n<div style=\"background:#fff8ec;border-left:4px solid #e07b00;border-radius:0 8px 8px 0;padding:16px 20px;margin-bottom:20px;\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.6px;color:#e07b00;margin:0 0 10px;\">\u26a0\ufe0f Renseignements importants sur le paiement<\/div>\n<ul style=\"list-style:none;padding:0;margin:0;\">\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Votre province a r\u00e9cemment effectu\u00e9 la transition \u2014 vous devez cr\u00e9er un nouveau compte de paiement.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Vos identifiants de connexion actuels ne fonctionneront pas dans le nouveau syst\u00e8me.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Si vous avez des factures impay\u00e9es ant\u00e9rieures \u00e0 votre date de transition, vous devez les payer dans l\u2019ancien syst\u00e8me BillTrust.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Veuillez consulter votre facture ou votre lettre destin\u00e9e aux clients pour plus de d\u00e9tails.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Votre num\u00e9ro de compte demeure le m\u00eame que votre num\u00e9ro de compte Arctic Glacier.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 <a href=\"#ag-faq-new\" onclick=\"document.getElementById('ag-faq-new').scrollIntoView({behavior:'smooth'});return false;\" style=\"color:#5a3e00;font-weight:700;text-decoration:underline;\">Consultez la FAQ ci-dessous<\/a> pour en savoir plus sur la gestion des deux syst\u00e8mes de paiement pendant votre transition.<\/li>\n<\/ul><\/div>\n<div role=\"heading\" aria-level=\"2\" style=\"font-family:Urbanist,Inter,sans-serif;font-size:20px;font-weight:800;color:#1b2d5b;text-transform:uppercase;letter-spacing:.6px;padding-bottom:12px;border-bottom:2px solid #e0e6ef;margin:0 0 24px;line-height:1.3;\">Inscrivez-vous maintenant \u2014 Nouveau syst\u00e8me de paiement propuls\u00e9 par HighRadius<\/div>\n<p>  <!-- Welcome box --><\/p>\n<div style=\"background:linear-gradient(135deg,#f0fbf4 0%,#e3f7eb 100%);border:2px solid #3a9e5f;border-radius:10px;padding:28px 24px;margin-bottom:24px;text-align:center;\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:20px;font-weight:800;color:#1c5e35;margin:0 0 10px;text-transform:none;\">Bienvenue dans le nouveau syst\u00e8me de paiement<\/div>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:15px;color:#2a5e38;margin:0 0 12px;line-height:1.6;\">Vous acc\u00e9dez \u00e0 notre nouvelle plateforme de paiement propuls\u00e9e par HighRadius. Veuillez cr\u00e9er votre compte ci-dessous pour commencer.<\/p>\n<div style=\"display:inline-block;background:#fff3cd;border:1.5px solid #f0c040;border-radius:7px;padding:10px 18px;font-family:Inter,Urbanist,sans-serif;font-size:14px;font-weight:600;color:#7a5300;margin:0 0 18px;\">\u26a0 Vous devez cr\u00e9er un nouveau compte pour effectuer des paiements.<br \/>Vos anciens identifiants BillTrust ne fonctionneront pas dans ce syst\u00e8me.<\/div>\n<div style=\"display:flex;gap:12px;justify-content:center;flex-wrap:wrap;\">\n      <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:13px 28px;background:#3a9e5f;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:14px;text-transform:uppercase;letter-spacing:.4px;\">Cr\u00e9er votre nouveau compte \u2192<\/a><br \/>\n      <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:12px 24px;background:#fff;color:#3a9e5f;border:2px solid #3a9e5f;text-decoration:none;border-radius:6px;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:14px;text-transform:uppercase;letter-spacing:.4px;\">D\u00e9j\u00e0 inscrit? Connectez-vous<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- How to get started --><\/p>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 10px;\">Pour commencer<\/div>\n<ol style=\"list-style:none;padding:0;margin:0 0 24px;\">\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">1<\/span>Cliquez sur <strong>\u00ab Cr\u00e9er votre nouveau compte \u00bb<\/strong> ci-dessus ou allez au <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;\">reddyicepayments.highradius.com<\/a><\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">2<\/span>Inscrivez-vous \u00e0 l\u2019aide de vos renseignements de client et de facture.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">3<\/span>Configurez vos pr\u00e9f\u00e9rences de paiement (carte de cr\u00e9dit, carte de d\u00e9bit ou compte bancaire).<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">4<\/span>Commencez \u00e0 g\u00e9rer et \u00e0 payer vos factures en ligne.<\/li>\n<\/ol>\n<p>  <!-- QR Code --><\/p>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:0 0 14px;\">Inscription par code QR<\/div>\n<div style=\"display:flex;gap:24px;align-items:flex-start;flex-wrap:wrap;margin-bottom:24px;\">\n<div style=\"flex-shrink:0;text-align:center;\">\n      <img decoding=\"async\" src=\"https:\/\/arcticglacier.com\/wp-content\/uploads\/2026\/05\/reddyice-qr-code.jpg\" alt=\"Balayez pour vous inscrire\" style=\"width:130px;height:130px;border:2px solid #e0e6ef;border-radius:8px;display:block;\"><\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:11px;color:#666;margin:5px 0 0;font-style:italic;\">Balayez pour vous inscrire<\/p>\n<\/p><\/div>\n<div style=\"flex:1;min-width:180px;\">\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:15px;margin:0 0 10px;\">Ou allez au : <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;font-weight:600;\">reddyicepayments.highradius.com<\/a><\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;margin:0 0 8px;color:#444;\">Une fois inscrit, vous aurez acc\u00e8s aux fonctions suivantes :<\/p>\n<ul style=\"list-style:none;padding:0;margin:0 0 12px;\">\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:4px 0 4px 20px;position:relative;font-size:14px;color:#333;\"><span style=\"position:absolute;left:0;color:#3a9e5f;font-weight:700;\">\u2713<\/span>Consulter et t\u00e9l\u00e9charger facilement vos factures<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:4px 0 4px 20px;position:relative;font-size:14px;color:#333;\"><span style=\"position:absolute;left:0;color:#3a9e5f;font-weight:700;\">\u2713<\/span>Effectuer des paiements par carte de cr\u00e9dit, carte de d\u00e9bit ou compte bancaire<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:4px 0 4px 20px;position:relative;font-size:14px;color:#333;\"><span style=\"position:absolute;left:0;color:#3a9e5f;font-weight:700;\">\u2713<\/span>Configurer des paiements automatiques r\u00e9currents<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:4px 0 4px 20px;position:relative;font-size:14px;color:#333;\"><span style=\"position:absolute;left:0;color:#3a9e5f;font-weight:700;\">\u2713<\/span>Consulter l\u2019historique du compte et imprimer les relev\u00e9s<\/li>\n<\/ul>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;margin:0;\">Questions sur le portail : <a href=\"#\" onclick=\"window.location='mai'+'lto:'+'paymentportal'+'@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">paymentportal&#64;reddyice.com<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p>  <!-- Mail (Canada lockbox, per client FAQ V5) --><\/p>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:0 0 12px;\">Paiements par ch\u00e8que et par la poste<\/div>\n<div style=\"background:#f5f7fa;border:1.5px solid #dde3ec;border-radius:8px;padding:16px 18px;margin-bottom:24px;max-width:420px;\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:#1b2d5b;margin:0 0 8px;\">\ud83d\udcec Courrier standard<\/div>\n<address style=\"font-family:Inter,Urbanist,sans-serif;font-style:normal;font-size:14px;line-height:1.7;color:#333;\">ARCTIC GLACIER CANADA INC.<br \/>C\/O LOCKBOX W00991C<br \/>PO BOX 984<br \/>WINNIPEG&nbsp; MB&nbsp; R3C 2V2<\/address>\n<\/p><\/div>\n<div id=\"ag-faq-new\"><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:800;color:#1b2d5b;text-transform:uppercase;letter-spacing:.6px;margin:32px 0 16px;padding-bottom:12px;border-bottom:3px solid #1b2d5b;font-size:18px;font-weight:800;color:#1b2d5b;letter-spacing:.3px;text-transform:none;\">\ud83d\udccb FAQ sur l\u2019int\u00e9gration des clients de Reddy Ice et d\u2019Arctic Glacier<\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:16px 0 12px;\">Aper\u00e7u de la transition<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Qui est Reddy Ice? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Reddy Ice est le principal fabricant et distributeur de glace emball\u00e9e, desservant des clients partout en Am\u00e9rique du Nord en mettant l\u2019accent sur la fiabilit\u00e9, la s\u00e9curit\u00e9 et le service.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Le nom de l\u2019entit\u00e9 va-t-il changer? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non, le nom de l\u2019entit\u00e9 restera Arctic Glacier Canada, Inc.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Ai-je besoin d\u2019un nouveau certificat d\u2019assurance? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non, vous pouvez continuer \u00e0 utiliser le certificat existant qui vous a \u00e9t\u00e9 \u00e9mis. Si vous avez besoin d\u2019aide, veuillez envoyer un courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'COITracking'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">COITracking&#64;reddyice.com<\/a><\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Qu\u2019est-ce que cette transition signifie pour mon entreprise? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Votre compte sera transf\u00e9r\u00e9 aux syst\u00e8mes financiers de Reddy Ice. Ce changement ne touche que le traitement de la facturation et des paiements.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Est-ce qu\u2019une interruption de service est \u00e0 pr\u00e9voir? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Nous nous engageons \u00e0 assurer une transition harmonieuse sans interruption de votre service.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mon processus de commande changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Vous pouvez continuer \u00e0 passer des commandes de la m\u00eame fa\u00e7on qu\u2019aujourd\u2019hui.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mon horaire de livraison changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Notre priorit\u00e9 est de maintenir le service fiable auquel vous vous attendez. Quelques ajustements mineurs peuvent \u00eatre effectu\u00e9s en fonction des nouvelles donn\u00e9es que nous recevons, comme la m\u00e9t\u00e9o et les informations du point de vente. La plupart des horaires de livraison ne devraient pas faire l\u2019objet de changements importants.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">L\u2019entretien ou la maintenance de mon \u00e9quipement changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Toutes les demandes de service et d\u2019entretien de l\u2019\u00e9quipement seront trait\u00e9es comme d\u2019habitude.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mes contacts du service \u00e0 la client\u00e8le changeront-ils? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Les personnes-ressources du service \u00e0 la client\u00e8le demeureront inchang\u00e9es.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Est-ce que je peux toujours utiliser l\u2019application mobile Arctic Glacier? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Vous devez continuer \u00e0 utiliser l\u2019application mobile Arctic Glacier.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mon num\u00e9ro de compte changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Votre num\u00e9ro de compte restera le m\u00eame.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Les CUP des produits changeront-ils? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Les CUP des produits resteront les m\u00eames.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Facturation et paiements<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Dois-je mettre \u00e0 jour mes renseignements de paiement? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Veuillez mettre \u00e0 jour vos dossiers avec les renseignements de virement et de paiement de Reddy Ice qui entreront en vigueur \u00e0 la date indiqu\u00e9e dans votre lettre destin\u00e9e aux clients.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Quels sont les modes de paiement accept\u00e9s? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Nous acceptons les TEF\/virements bancaires, les paiements par carte de cr\u00e9dit ou de d\u00e9bit par l\u2019entremise du portail en ligne et les paiements par ch\u00e8que.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">O\u00f9 dois-je envoyer mes paiements? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Les paiements doivent \u00eatre envoy\u00e9s en utilisant les renseignements de virement mis \u00e0 jour fournis dans votre lettre destin\u00e9e aux clients.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Comment mes paiements seront-ils trait\u00e9s? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Les paiements seront trait\u00e9s en fonction de la date de facturation. Veuillez-vous assurer que les paiements pour les factures \u00e9mises avant votre date de transition sont envoy\u00e9s \u00e0 Arctic Glacier et que celles \u00e9mises apr\u00e8s la date de transition sont pay\u00e9es \u00e0 Reddy Ice.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Dois-je envoyer les renseignements de virement? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Veuillez envoyer les renseignements de virement par courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'arcashapps'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">arcashapps&#64;reddyice.com<\/a> pour assurer le traitement appropri\u00e9 de votre paiement.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser pour toute question sur la facturation ou les factures? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Pour toute question relative aux factures, veuillez envoyer un courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'arinvoices'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">arinvoices&#64;reddyice.com<\/a>.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Gestion de compte en ligne<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Existe-t-il un portail en ligne pour g\u00e9rer mon compte? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Vous pouvez vous inscrire \u00e0 notre portail client s\u00e9curis\u00e9 \u00e0 l\u2019adresse <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;\">https:\/\/reddyicepayments.highradius.com<\/a> ou balayer le code QR ci-dessous :<br \/><img decoding=\"async\" src=\"https:\/\/arcticglacier.com\/wp-content\/uploads\/2026\/05\/reddyice-qr-code.jpg\" alt=\"Code QR : reddyicepayments.highradius.com\" style=\"width:130px;height:130px;border:2px solid #e0e6ef;border-radius:8px;display:block;margin:10px 0 0;\"><\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Qu\u2019est-ce que je peux faire sur le portail en ligne? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">\n<ul style=\"margin:0;padding-left:20px;\">\n<li>Afficher et t\u00e9l\u00e9charger les factures<\/li>\n<li>Effectuer des paiements<\/li>\n<li>Configurer les paiements automatiques<\/li>\n<li>Afficher l\u2019historique du compte<\/li>\n<li>Imprimer les relev\u00e9s<\/li>\n<\/ul>\n<\/div><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">L\u2019utilisation du portail de paiement entra\u00eene-t-elle des frais? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non, l\u2019inscription est gratuite.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Si je suis actuellement inscrit(e) au pr\u00e9l\u00e8vement automatique sur le portail de paiement de factures d\u2019Arctic Glacier, dois-je mettre \u00e0 jour mes renseignements? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Veuillez-vous inscrire \u00e0 la plateforme High Radius de Reddy Ice, puis \u00e0 l\u2019option de paiement automatique pour continuer \u00e0 utiliser cette option de paiement.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Que dois-je faire si j\u2019ai des factures impay\u00e9es dues \u00e0 Arctic Glacier qui ont \u00e9t\u00e9 envoy\u00e9es avant la date de d\u00e9but qui figure sur ma lettre destin\u00e9e aux clients? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Toutes les factures impay\u00e9es \u00e9mises avant la date communiqu\u00e9e dans votre lettre destin\u00e9e aux clients doivent toujours \u00eatre pay\u00e9es par l\u2019entremise du <a href=\"https:\/\/secure2.billtrust.com\/ARCTICCA\/ig\/signin\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;\">portail de paiement de factures d\u2019Arctic Glacier<\/a>.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser pour obtenir de l\u2019aide concernant le portail de paiement? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Veuillez envoyer un courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'paymentportal'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">paymentportal&#64;reddyice.com<\/a> pour obtenir de l\u2019aide.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Paiements par la poste<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">O\u00f9 dois-je envoyer les paiements par ch\u00e8que? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\"><strong>Courrier standard :<\/strong><br \/>ARCTIC GLACIER CANADA INC.<br \/>C\/O LOCKBOX W00991C<br \/>PO BOX 984<br \/>WINNIPEG&nbsp; MB&nbsp; R3C 2V2<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Soutien et assistance<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser pour toute question au sujet de cette transition? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Notre \u00e9quipe du service \u00e0 la client\u00e8le est \u00e0 votre disposition au <strong>1 888 736-4423<\/strong> ou vous pouvez contacter votre repr\u00e9sentant de compte Arctic Glacier.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser pour toute question li\u00e9e \u00e0 la facturation? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Veuillez envoyer un courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'arinvoices'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">arinvoices&#64;reddyice.com<\/a>.<\/div>\n<\/p><\/div>\n<p>  <!-- Portal support \u2014 near HighRadius section --><\/p>\n<div style=\"background:#f0fbf4;border:1.5px solid #3a9e5f;border-radius:8px;padding:18px 22px;margin-bottom:24px;display:flex;gap:16px;align-items:center;flex-wrap:wrap;\">\n<div style=\"flex:1;min-width:180px;\">\n<p style=\"font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1c5e35;margin:0 0 3px;\">Soutien pour le portail HighRadius<\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:13px;color:#2a5e38;margin:0;\">Besoin d\u2019aide pour cr\u00e9er votre nouveau compte?<\/p>\n<\/p><\/div>\n<p>    <a href=\"#\" onclick=\"window.location='mai'+'lto:'+'paymentportal'+'@'+'reddyice.com';return false;\" style=\"display:inline-block;padding:11px 22px;background:#3a9e5f;color:#fff !important;text-decoration:none;border-radius:6px;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;text-transform:uppercase;flex-shrink:0;\">paymentportal&#64;reddyice.com<\/a>\n  <\/div>\n<p>  <!-- AR contact \u2014 catch-all at bottom --><\/p>\n<div id=\"ag-contact-footer-new\" style=\"background:#f5f7fa;border:1.5px solid #dde3ec;border-radius:8px;padding:18px 22px;margin-bottom:20px;display:flex;gap:16px;align-items:center;flex-wrap:wrap;\">\n<div style=\"flex:1;min-width:180px;\">\n<p style=\"font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;margin:0 0 3px;\">Questions sur les factures et les comptes clients<\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:13px;color:#555;margin:0;\">Pour toute question sur les comptes clients et les factures.<\/p>\n<\/p><\/div>\n<p>    <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'arinvoices'+ '@'+'reddyice.com';return false;\" style=\"display:inline-block;padding:11px 22px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;text-transform:uppercase;flex-shrink:0;\">arinvoices&#64;reddyice.com<\/a>\n  <\/div>\n<p style=\"text-align:center;font-family:Inter,Urbanist,sans-serif;font-size:14px;padding:4px 0 20px;color:#555;\">Vous cherchez plus de d\u00e9tails? <a href=\"https:\/\/www.prnewswire.com\/news-releases\/reddy-ice-announces-successful-closing-of-the-acquisition-of-arctic-glacier-302691882.html\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;font-weight:600;\">Voir le communiqu\u00e9 de presse (en anglais) \u2192<\/a><\/p>\n<\/div>\n<p><!-- \/ panel-new --><\/p>\n<p><!-- \u2550\u2550\u2550 PANEL B: EXISTING BILLTRUST (Canada) \u2550\u2550\u2550 --><\/p>\n<div id=\"ag-panel-old\" style=\"display:none;margin-top:40px;\">\n<p>  <!-- Important callout --><\/p>\n<div style=\"background:#fff8ec;border-left:4px solid #e07b00;border-radius:0 8px 8px 0;padding:16px 20px;margin-bottom:24px;\">\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.6px;color:#e07b00;margin:0 0 10px;\">\u26a0\ufe0f Renseignements importants sur le paiement<\/div>\n<ul style=\"list-style:none;padding:0;margin:0;\">\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 Lorsque votre province effectuera la transition lors d\u2019une prochaine vague, vous devrez cr\u00e9er un nouveau compte de paiement.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;color:#5a3e00;padding:3px 0 3px 16px;line-height:1.55;\">\u2022 <a href=\"#ag-faq-old\" onclick=\"document.getElementById('ag-faq-old').scrollIntoView({behavior:'smooth'});return false;\" style=\"color:#5a3e00;font-weight:700;text-decoration:underline;\">Consultez la FAQ ci-dessous<\/a> pour savoir \u00e0 quoi vous attendre lors de la transition de votre compte d\u2019Arctic Glacier vers Reddy Ice.<\/li>\n<\/ul><\/div>\n<div role=\"heading\" aria-level=\"2\" style=\"font-family:Urbanist,Inter,sans-serif;font-size:20px;font-weight:800;color:#1b2d5b;text-transform:uppercase;letter-spacing:.6px;padding-bottom:12px;border-bottom:2px solid #e0e6ef;margin:0 0 20px;line-height:1.3;\">Vous n\u2019avez pas de compte sur le portail BillTrust?<\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:0 0 10px;\">Une mani\u00e8re simple de payer vos factures<\/div>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:15px;margin:0 0 10px;color:#333;line-height:1.65;\">C\u2019est facile, gratuit et s\u00e9curitaire \u2014 le portail BillTrust en ligne d\u2019Arctic Glacier vous permet de voir vos factures, de faire un paiement et de v\u00e9rifier vos soldes, y compris \u00e0 partir de votre appareil mobile. Pour vous inscrire, vous aurez besoin d\u2019une facture ou d\u2019un \u00e9tat de compte Arctic Glacier re\u00e7u dans les trois derniers mois.<\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:14px;font-style:italic;color:#555;margin:0 0 16px;\">Nous acceptons les cartes Visa, MasterCard et Discover. *Des frais de commodit\u00e9 de carte de cr\u00e9dit peuvent s\u2019appliquer.<\/p>\n<p>  <a href=\"https:\/\/secure2.billtrust.com\/ARCTICCA\/ig\/signin\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:12px 24px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:14px;text-transform:uppercase;margin-bottom:24px;\">Payer ma facture maintenant \u2192<\/a><br \/>\n  <a href=\"https:\/\/secure2.billtrust.com\/ARCTICCA\/ig\/signup\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 22px;background:#fff;color:#1b2d5b;border:2px solid #1b2d5b;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:14px;text-transform:uppercase;margin:0 0 24px 8px;\">S\u2019inscrire maintenant \u2192<\/a><\/p>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:0 0 10px;\">Comment s\u2019inscrire au paiement pr\u00e9autoris\u00e9<\/div>\n<ol style=\"list-style:none;padding:0;margin:0 0 24px;\">\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">1<\/span><strong>S\u2019inscrire :<\/strong> allez au <a href=\"https:\/\/secure2.billtrust.com\/ARCTICCA\/ig\/signup\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;\">secure2.billtrust.com\/ARCTICCA\/ig\/signup<\/a>.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">2<\/span><strong>S\u2019enregistrer :<\/strong> ayez en main une facture ou un \u00e9tat de compte Arctic Glacier re\u00e7u dans les trois derniers mois. Besoin d\u2019aide? Contactez l\u2019aide \u00e0 la facturation au <strong>1 888 221-3532<\/strong>.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;border-bottom:1px solid #e8eef5;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">3<\/span><strong>S\u2019inscrire au paiement pr\u00e9autoris\u00e9 :<\/strong> connectez-vous \u00e0 votre nouveau compte, allez \u00e0 <strong>\u00ab Param\u00e8tres \u00bb<\/strong> puis \u00e0 <strong>\u00ab Param\u00e8tres de paiement \u00bb<\/strong> et entrez les informations de votre compte.<\/li>\n<li style=\"font-family:Inter,Urbanist,sans-serif;padding:11px 0 11px 46px;position:relative;font-size:15px;line-height:1.6;\"><span style=\"position:absolute;left:0;top:11px;width:28px;height:28px;background:#1b2d5b;color:#fff;border-radius:50%;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center;line-height:1;\">4<\/span><strong>R\u00e9gler vos param\u00e8tres de paiement pr\u00e9autoris\u00e9<\/strong> de la fa\u00e7on suivante et cliquez sur <strong>\u00ab Sauvegarder \u00bb<\/strong> : Paiement pr\u00e9autoris\u00e9 : <em>Activ\u00e9<\/em> &middot; Compte de paiement : <em>Choisir le compte<\/em> &middot; Date de paiement : <em>Date due<\/em>.<\/li>\n<\/ol>\n<p>  <!-- FAQs \u2014 Existing System --><\/p>\n<div id=\"ag-faq-old\"><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:800;color:#1b2d5b;text-transform:uppercase;letter-spacing:.6px;margin:32px 0 16px;padding-bottom:12px;border-bottom:3px solid #1b2d5b;font-size:18px;font-weight:800;color:#1b2d5b;letter-spacing:.3px;text-transform:none;\">\ud83d\udccb FAQ \u2014 Paiement BillTrust et transition<\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:16px 0 12px;\">Aper\u00e7u de la transition<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Qui est Reddy Ice? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Reddy Ice est le principal fabricant et distributeur de glace emball\u00e9e, desservant des clients partout en Am\u00e9rique du Nord en mettant l\u2019accent sur la fiabilit\u00e9, la s\u00e9curit\u00e9 et le service.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Qu\u2019est-ce que cette transition signifie pour mon entreprise? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Votre compte sera transf\u00e9r\u00e9 aux syst\u00e8mes financiers de Reddy Ice. Ce changement ne touchera le traitement de la facturation et des paiements qu\u2019au moment de la transition de votre province.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Est-ce qu\u2019une interruption de service est \u00e0 pr\u00e9voir? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Nous nous engageons \u00e0 assurer une transition harmonieuse sans interruption de votre service.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mon processus de commande changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Vous pouvez continuer \u00e0 passer des commandes de la m\u00eame fa\u00e7on qu\u2019aujourd\u2019hui.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mon num\u00e9ro de compte changera-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Votre num\u00e9ro de compte restera le m\u00eame.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Est-ce que je peux toujours utiliser l\u2019application mobile Arctic Glacier? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui. Vous devez continuer \u00e0 utiliser l\u2019application mobile Arctic Glacier.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mes contacts du service \u00e0 la client\u00e8le changeront-ils? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non. Les personnes-ressources du service \u00e0 la client\u00e8le demeureront inchang\u00e9es.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Facturation et paiements (syst\u00e8me actuel)<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Comment les paiements sont-ils trait\u00e9s actuellement? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Une fois que vous \u00eates inscrit au paiement pr\u00e9autoris\u00e9, les paiements de vos produits ou services sont trait\u00e9s un jour ouvrable apr\u00e8s la livraison. Un re\u00e7u vous sera envoy\u00e9 automatiquement par courriel. Si vous avez des questions, appelez notre service \u00e0 la client\u00e8le au <strong>1 888 221-3532<\/strong>.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Quels modes de paiement le paiement pr\u00e9autoris\u00e9 accepte-t-il? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Le d\u00e9bit ACH \u00e0 partir de votre compte-ch\u00e8ques ou la carte de cr\u00e9dit (des frais de commodit\u00e9 de carte de cr\u00e9dit peuvent s\u2019appliquer). Cartes accept\u00e9es : Visa, MasterCard et Discover.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Acceptez-vous toujours les ch\u00e8ques? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Les clients qui n\u2019ont pas de compte de cr\u00e9dit ne peuvent plus payer en donnant un ch\u00e8que au livreur. Le paiement par ch\u00e8que \u00e9lectronique est offert sur le portail BillTrust. Les clients qui ont un compte de cr\u00e9dit peuvent toujours envoyer leurs paiements par la poste \u00e0 : Arctic Glacier Canada Inc., C\/O Lockbox W00991C, PO Box 984, Winnipeg, MB R3C 2V2.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Si je paie sur livraison, dois-je m\u2019inscrire au paiement pr\u00e9autoris\u00e9? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Tous nos clients qui paient sur livraison \u2014 qu\u2019ils paient actuellement comptant, par ch\u00e8que ou par carte de cr\u00e9dit \u2014 sont dirig\u00e9s vers notre syst\u00e8me de paiement pr\u00e9autoris\u00e9 au moyen de notre portail BillTrust d\u00e9di\u00e9.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Puis-je utiliser l\u2019application mobile AG pour m\u2019inscrire? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Oui! Dans l\u2019application, choisissez l\u2019option de paiement de factures en ligne. Vous serez dirig\u00e9 vers l\u2019inscription au paiement pr\u00e9autoris\u00e9 d\u2019Arctic Glacier sur le portail BillTrust. Pour obtenir de l\u2019aide, appelez au <strong>1 888 221-3532<\/strong>.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Se pr\u00e9parer \u00e0 la transition<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Comment saurai-je quand ma province effectuera la transition? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Nous vous aviserons avant la date de mise en service de votre province et vous fournirons tous les renseignements n\u00e9cessaires pour cr\u00e9er votre nouveau compte. Surveillez les communications de votre repr\u00e9sentant Arctic Glacier ou votre lettre destin\u00e9e aux clients.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Que dois-je faire avant la transition? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Aucune action n\u2019est requise pour le moment. Lorsque votre province effectuera la transition, vous devrez cr\u00e9er un nouveau compte \u00e0 l\u2019adresse <a href=\"https:\/\/reddyicepayments.highradius.com\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;\">reddyicepayments.highradius.com<\/a>. Votre num\u00e9ro de compte restera le m\u00eame. <strong>Important :<\/strong> gardez votre compte BillTrust d\u2019Arctic Glacier actif \u2014 les factures dat\u00e9es d\u2019avant votre date de transition devront toujours y \u00eatre pay\u00e9es. Vous pourriez donc avoir besoin d\u2019acc\u00e9der aux deux syst\u00e8mes pendant la p\u00e9riode de chevauchement.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Mes identifiants BillTrust actuels fonctionneront-ils dans le nouveau syst\u00e8me? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Non \u2014 vos identifiants BillTrust d\u2019Arctic Glacier ne fonctionneront pas dans le nouveau portail HighRadius de Reddy Ice. Vous devrez cr\u00e9er un nouveau compte. Toutefois, <strong>gardez l\u2019acc\u00e8s \u00e0 votre compte BillTrust<\/strong> : les factures dat\u00e9es d\u2019avant votre date de transition doivent toujours \u00eatre pay\u00e9es dans le syst\u00e8me BillTrust d\u2019Arctic Glacier. Vous pourriez devoir utiliser les deux portails en m\u00eame temps jusqu\u2019\u00e0 ce que toutes les factures ant\u00e9rieures \u00e0 la transition soient r\u00e9gl\u00e9es.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">Que dois-je faire si j\u2019ai des factures impay\u00e9es au moment de la transition? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Vous aurez besoin d\u2019acc\u00e9der aux <strong>deux syst\u00e8mes<\/strong> pendant la p\u00e9riode de transition. Les factures dat\u00e9es <strong>d\u2019avant<\/strong> votre date de transition doivent \u00eatre pay\u00e9es sur le <strong>portail BillTrust d\u2019Arctic Glacier<\/strong> avec vos identifiants actuels. Les factures dat\u00e9es <strong>d\u2019apr\u00e8s<\/strong> votre date de transition doivent \u00eatre pay\u00e9es sur le <strong>portail HighRadius de Reddy Ice<\/strong>. Ne fermez pas votre compte BillTrust avant que toutes les factures ant\u00e9rieures \u00e0 la transition soient enti\u00e8rement pay\u00e9es.<\/div>\n<\/p><\/div>\n<div style=\"font-family:Urbanist,Inter,sans-serif;font-size:12px;font-weight:800;color:#1b4f9c;text-transform:uppercase;letter-spacing:.6px;margin:24px 0 12px;\">Soutien et assistance<\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser si j\u2019ai des questions? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Notre \u00e9quipe du service \u00e0 la client\u00e8le est \u00e0 votre disposition au <strong>1 888 736-4423<\/strong> ou vous pouvez contacter votre repr\u00e9sentant de compte Arctic Glacier.<\/div>\n<\/p><\/div>\n<div style=\"border:1.5px solid #dde3ec;border-radius:7px;margin-bottom:8px;overflow:hidden;\">\n    <button onclick=\"agFaq(this)\" style=\"width:100%;background:#fff;border:none;padding:14px 16px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;text-align:left;\">\u00c0 qui dois-je m\u2019adresser pour toute question li\u00e9e \u00e0 la facturation? <span style=\"font-size:16px;flex-shrink:0;margin-left:8px;\">\u25bc<\/span><\/button><\/p>\n<div class=\"ag-faq-answer\" style=\"display:none;\">Veuillez envoyer un courriel \u00e0 <a href=\"#\" onclick=\"window.location='mai'+'lto:'+ 'arinvoices'+ '@'+'reddyice.com';return false;\" style=\"color:#1b4f9c;\">arinvoices&#64;reddyice.com<\/a>.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>  <!-- Support + Contact footer --><\/p>\n<div id=\"ag-contact-footer\" style=\"background:#f5f7fa;border:1.5px solid #dde3ec;border-radius:8px;padding:18px 22px;margin-bottom:20px;display:flex;gap:16px;align-items:center;flex-wrap:wrap;\">\n<div style=\"flex:1;min-width:180px;\">\n<p style=\"font-family:Urbanist,Inter,sans-serif;font-size:14px;font-weight:700;color:#1b2d5b;margin:0 0 3px;\">Service \u00e0 la client\u00e8le<\/p>\n<p style=\"font-family:Inter,Urbanist,sans-serif;font-size:13px;color:#555;margin:0;\">Pour toute question sur votre compte ou sur cette transition.<\/p>\n<\/p><\/div>\n<div style=\"display:flex;gap:8px;flex-wrap:wrap;flex-shrink:1;max-width:100%;\">\n      <a href=\"#\" onclick=\"window.location='mai'+'lto:'+'customerservice'+'@'+'arcticglacier.com';return false;\" style=\"display:inline-block;padding:10px 18px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:12px;text-transform:uppercase;\">customerservice&#64;arcticglacier.com<\/a><br \/>\n      <a href=\"tel:18887364423\" style=\"display:inline-block;padding:10px 18px;background:#1b2d5b;color:#fff;text-decoration:none;border-radius:6px !important;font-family:Urbanist,Inter,sans-serif;font-weight:700;font-size:12px;text-transform:uppercase;\">\ud83d\udcde 1 888 736-4423<\/a>\n    <\/div>\n<\/p><\/div>\n<p style=\"text-align:center;font-family:Inter,Urbanist,sans-serif;font-size:14px;padding:4px 0 20px;color:#555;\">Vous cherchez plus de d\u00e9tails? <a href=\"https:\/\/www.prnewswire.com\/news-releases\/reddy-ice-announces-successful-closing-of-the-acquisition-of-arctic-glacier-302691882.html\" target=\"_blank\" rel=\"noopener\" style=\"color:#1b4f9c;font-weight:600;\">Voir le communiqu\u00e9 de presse (en anglais) \u2192<\/a><\/p>\n<\/div>\n<p><!-- \/ panel-old --><\/p>\n<p><!-- AG Bill Pay JS Loader \u2014 do not remove --><br \/>\n<img decoding=\"async\" src=\"x\" style=\"display:none!important;width:0;height:0;position:absolute;\" 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Glacier &mdash; Transition vers Reddy Ice Paiement des factures :Veuillez s\u00e9lectionner votre province Dans le cadre de notre transition vers Reddy Ice, nous mettons \u00e0 jour nos syst\u00e8mes de facturation et de paiement afin de mieux vous servir. Comme cette transition se fait par \u00e9tapes selon l\u2019emplacement, votre processus de paiement peut varier selon [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-93580","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false},"uagb_author_info":{"display_name":"ArcticGlacier","author_link":"https:\/\/arcticglacier.com\/fr\/author\/arcticglacier-3\/"},"uagb_comment_info":0,"uagb_excerpt":"Arctic Glacier &mdash; Transition vers Reddy Ice Paiement des factures :Veuillez s\u00e9lectionner votre province Dans le cadre de notre transition vers Reddy Ice, nous mettons \u00e0 jour nos syst\u00e8mes de facturation et de paiement afin de mieux vous servir. Comme cette transition se fait par \u00e9tapes selon l\u2019emplacement, votre processus de paiement peut varier selon&hellip;","_links":{"self":[{"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/pages\/93580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/comments?post=93580"}],"version-history":[{"count":0,"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/pages\/93580\/revisions"}],"wp:attachment":[{"href":"https:\/\/arcticglacier.com\/fr\/wp-json\/wp\/v2\/media?parent=93580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}